Cancellation and Refund Policy
Anaya Creation believes in helping its customers as far as possible and has therefore implemented a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- Perishable Items: Anaya Creation does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
- Damaged or Defective Items: In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at their end. This should be reported within the same day of receipt of the products.
- Product Expectations: In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.
- Manufacturer Warranty: In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- Refunds: In case of any refunds approved by Anaya Creation, it will take 3-5 days for the refund to be processed to the end customer.
For any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:
Anaya Creation
Website: anayawholesale.com
Email: wholesaleanaya@gmail.com
Phone: +91 96016 81569